SuiteCRM Chat Tool Integration

SuiteCRM Chat Tool Integration

“Research shows 60% online shoppers prefer live chat for support than any other form of interaction”

SuiteCRM Chat Tool Integration Benefits

SuiteCRM Chat Tool Integration  is suitable for small, medium or large size websites which aim to serve website visitors in real-time. It is designed with core principles to enhanced revenue generation, maintaining customer loyalty and retention.

SuiteCRM Chat Tool Integration to strengthen business offerings and supports marketing strategies to significantly add value and ensure increased ROI. You can easily deploy chat service through SuiteCRM Chat Tool Integration to engage customers in improving sales and support web visitor to solve queries in real-time.

 
 
Seamless integration

Excellence, capability, and flexibility to boost the output of 2 systems that is aimed at efficient customer service. Agents can quickly create leads, contacts, and support cases directly from CRM, they can easily archive chat transcripts so other members get full visibility on client interactions.

View, Create, and Archive

The Create tab within the chat tool will allow operators to add new records inside chat screen. 

View option will let agents know who visitor is with entire history to be well prepared to assist customer overview.

Archive allows agents to submit chat conversation to CRM directly for future reference

 
Customer Identification

SuiteCRM Chat Tool Integration with Live Helper Chat will help agents to identify customers in no time so they can put more efforts to focus on customer queries and create meaningful online connections to generate more sales and deliver quality service to customers.

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LiveChat Helper Overview and Benefits

 

 

SuiteCRM Chat Tool Integration is available with Live-helper chat tool system which is an open source – Live Support chat application for a website to help in effective communication and engage the customer in improving sales and service. The Chat messages are generally short in order to enable visitors, participants, and customers to respond quickly.

 
  • Unlimited operators can chat at the same time
  • User screenshots, see what website visitors sees
  • Online users tracking
  • Invite users to chat
  • Chats archive
  • Chat remarks
  • Files uploads, drag & drop
  • Tablet and Mobile friendly
  • Multilanguage so each operator can have own language

Some of the Key Functionalities

Asterisk-SuiteCRM

SuiteCRM Integration with Asterisk IP-PBX for both inbound and outbound call centers. It seamlessly integrates & easy to configure.

 

US-Postal Service-suiteCRM

USPS is absolute end-to-end order fulfilment system with real-time visibility on shipping & logistics to reduce labour costs & prevents data entry mistakes.

 

PayPal-SuiteCRM

PayPal integration is seamless & real-time. Once the information is keyed in one system it will push data to another system instantaneously.

Open cart Integration- SuiteCRM

SuiteCRM Open cart Integration is seamless and real-time, no dependency on admin to run a Cron job for pulling or pushing data.

E-commerce-SuiteCRM

SuiteCRM E-commerce CRM allows you to store customer details, order information and leads to leverage future sales opportunities.

 

LegalCRM- SuiteCRM

SuiteCRM E-commerce CRM allows you to store customer details, order information and leads to leverage future sales opportunities.

 

Live Helper Chat Tool Integration

Engage your online visitors and improve sales productivity