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The Disadvantages of SuiteCRM Systems

By September 3, 2020August 18th, 2021CRM Essentials

SuiteCRM helps businesses keep track of their customers and come up with more efficient ways to market to them. Both small and large businesses have found ways to implement SuiteCRM practices in their business operations in an effort to understand their customers better, serve them better and ultimately increase sales and build loyalty.

SuiteCRM can have a huge impact on your business revenue. By implementing the right CRM, you can improve your customer relationships and build customer loyalty.

This software will transform the way you communicate with your customers. It will automate internal processes, which means less manual work and more time to focus on your customers.

However, choosing to integrate this system within the organisation brings with it certain challenges, which mainly crop up at the time of implementation. We cover some of the major advantages and disadvantages that this software brings to an organisation.

  • The transition from manual to automatic process is always one of the major obstacles which you could face while implementing CRM.
  • The psychology of being tracked; with the implementation of SuiteCRM software even the team will have concerns about the possibility of being hacked. However, with the right training and guidance, it can be rectified.

The success of any CRM implementation largely depends on the ability of the users to efficiently work with the system. This is the best way to know more about the SuiteCRM Implementation.

Record Loss:

Some SuiteCRM applications use remote Internet connections to save customer records. Salesforce is a popular CRM application provided through an Internet connection on the company’s domain. The disadvantage of this type of CRM is that the company does not have control of the data, and if the remote CRM system has an outage, the company is unable to retrieve records. If the company chooses a small CRM application that is not stable, it can mean several thousands of dollars in lost revenue. When using a remote CRM application hosted by another company, use local backups to avoid record loss.


If the company decides on a local CRM application, there are overhead costs associated with running the software. If the software is proprietary, the company needs to pay software developers, system administrators and maintenance people to keep the software running. It’s also important to keep backups of the information, which adds an expense to running a personalized CRM application. There may also be system downtime. Having a local personalized or proprietary CRM system also requires the owner to do system upgrades and security patches to ensure the integrity of the system.


If the company is small, training issues may be a small disadvantage. Large corporations need to roll out training schedules for all their employees. For large-scale CRMs, this can mean hiring professionals to train employees in groups. Training takes away time for productivity, so it is a disadvantage for brand-new CRM systems. The CRM training is also different for managers compared to regular staff, because most CRMs have specialized functions for managers and executives. These extra functions are also required learning. The training requirements can be as short as a few hours or can take up to several days.

With years of experience in sales, marketing and customer support automation,Fynsis is the most preferred SuiteCRM training & development Partner always aims to meet your budget while delivering a measurable ROI on your CRM Investment. We create best-in-class business solutions that deliver competitive edge and ROI, with power and flexibility.

Nasir Khan - CRM Author

Nasir Khan - CRM Author

Deployed robust sales, marketing and customer support automation systems and implemented industry best practices/processes across verticals such as BFSI, Manufacturing, Real Estate, IT, ITES, eCommerce, Education etc.,