SuiteCRM drives business efficiency by automating sales, marketing, and customer service and support operations. It provides your staff with the information and processes they require and ensures that your entire team is working from the same information.
The important features of SuiteCRM are:
SuiteCRM collects all your sales information – whether you’re in the office or mobile – enabling you to make the most of every opportunity. You can allocate leads, coordinate calendars, and forecast and share data. Furthermore, you will have easy access to prospect and customer data in one centralized location.
Focused Sales Management:
It is imperative that your sales team is equipped with detailed customer information as well as the relevant tools that will enable them to perform effectively. SuiteCRM provides real-time access to contacts, pipelines, reports, accounts, calendars and calls lists, which allows your sales team to focus their efforts on selling. All sales data is stored, tracked and reported, giving your business-extensive updated information on your sales team’s performance.
SuiteCRM Sales Force Automation provides real-time sales opportunity analysis. With SuiteCRM you get a snapshot of all the opportunities in your sales pipeline, which allows your team to accurately manage and analyze deals at every single stage. The automated sales process streamlines your operations for more effective business management. Updated and detailed customer data is readily available in SuiteCRM through interactive dashboards, which gives users a complete view of the customer every time.
Highly targeted marketing campaigns are known to be more successful. SuiteCRM provides your marketing team with comprehensive information that is drawn from across your business, making it easier to deliver targeted campaigns.
Effective Target Marketing:
Extensive customer insight, including understanding buyer behaviour, is extremely important in today’s increasingly competitive marketplace. SuiteCRM gives your marketing team powerful tools that help in planning, executing and auditing highly targeted marketing campaigns.
SuiteCRM is a user-friendly solution that allows marketing users to target the right people with the right message at the right time, eliminating guesswork and optimizing marketing resources. It integrates with SuiteCRM eMarketing and delivers all the eMarketing functionalities for in-depth marketing campaign management. With SuiteCRM you can effectively manage your marketing budget and measure direct revenue yields. Powerful reporting allows you to drill into the source of leads and analyses opportunities. This enables you to target “hot prospects”, which improves ROI. Visual reports are presented on the interactive dashboard, enabling easy analysis of information instantly. Marketers can also integrate social media channels like LinkedIn, Twitter and Facebook into SuiteCRM. This facilitates more effective communication with your prospects and customers.
Customer Service & Support:
With SuiteCRM you can manage your customer relationships more effectively based upon best practice. You will be able to define processes, monitor cases and share useful information regarding customer affairs.
Deliver First-Class Customer Service:
Providing excellent customer service is one of the most important objectives for any business. SuiteCRM is designed to resolve customer cases more efficiently through its user-friendly interface and dynamic feature set.
SuiteCRM enables your customer support team to record customer issues that require follow-up. Whenever a case is not followed up within the set time frame, an automatic alert will be sent out to the customer services manager. This means that customer cases can be handled on time, every time. Your customer support team can work on cases directly through the interactive dashboard, without having to go back and forth between multiple screens, which maximizes their productivity.