This Is the Beginning of What the Call Centers of the Future Will Be Able To Do

By November 25, 2016 September 3rd, 2018 Integration

SuiteCRM Asterisk Connector

SuiteCRM is believed by many to be the most popular open source CRM system and SuiteCRM Asterisk Connector in most preferred integration requirements around the world. It gives a total view of all customer related activities. Asterisk SuiteCRM integration offers the missing link as it integrates with all versions of SuiteCRM any edition.

Best Connector for Asterisk features include:

  • On calls that are incoming information pops up on screen, allowing for many actions – such as open contact, call details edits or displays only information. Caller ID is checked off the calling person against account, contact, as well as lead modules;  
  • Offers a click to call from accounts, contact & lead module;
  • Ability to have complete call logs with relations on leads or contacts module as well as user assignment automatically.  
  • Works with any version & any edition of SuiteCRM;
  • Let’s you configure Synapse Server setting & User extension settings through the admin panel of SuiteCRM;
  • Ability to link to files for recording of each and every recording;
  • Works well in all environments – Hosted CRM, as well as Local Synapse, also uses this add-on.

Financial company

SuiteCRM Asterisk integration steps for telephones have just been done for one of the leading Financial Institutions i.e., a leader in the US. This financial institution deals in the lending business with over 1000 offices across the United States & needs both Inbound & Outbound Calls.

Call Center

This client wanted to automate the call center in order to manage their telephone conversations, with the leads & clients effectively having a tightly integrated platform of phones, & the backend Best Connector for Asterisk.Therefore, They wanted to have a seamless automation for outbound & inbound calls together with a provision to capture call notes, call to lead creation in SuiteCRM asterisk connector, call transfer & call recording functionality either to monitor the performance of agents or for compliance with regulations.

SuiteCRM Plugin for Asterisk Implementation 

This implementation enabled the representatives of this client, to receive the incoming calls with demographic details of the existing contract with a single click option.hence, to view all former collaboration details directly in the Best SuiteCRM Plugin for Asterisk. It as well enables them in creating call notes, linking with the contact history items saving,& the links to the audio file of the call that was recorded. It also allowed them to create leads into the SuiteCRM asterisk connector from the call receive interface in case a call came in from an unregistered phone number.

This is the beginning of what the call center of the future will look like.

Nasir Khan - CRM Author

Nasir Khan - CRM Author

Deployed robust sales, marketing and customer support automation systems and implemented industry best practices/processes across verticals such as BFSI, Manufacturing, Real Estate, IT, ITES, eCommerce, Education etc.,