SuiteCRM is an open source application for Customer Relationship Management. A Customer Relationship Management system manages the interactions and information between the businesses and their customers. SuiteCRM is open source and is currently giving its proprietary competitors a tough run for their money.
According to SuiteCRM, every line of code that is released by them will always be free and open source. Let’s find out more about this innovative and freely available application.
What is SuiteCRM? What does SuiteCRM Add-ons and plugins ?
SuiteCRM is a free application which offers its users with various modules. These modules allow users to interact with their customers efficiently. SuiteCRM Add-ons and plugins to manage conversations, invoices, contracts, quotes and various other modules.
The efficient SuiteCRM extensions are add-on modules that are extremely essential for any business.
- An important part of every business is managing the contracts and invoices of customers.
- These aspects are included in the modules that SuiteCRM offers to its users.
- Another interesting feature that SuiteCRM offers businesses is a ‘Bounce Handling Account.’
Do you know what a Bounce Handling Account does?
Bounce handling is mainly the process of an email returning to its sender if the destination address is no longer active. An email can also be returned if the recipient you are sending it to cannot receive your email. If this is the case, it becomes necessary for companies to manage such unresponsive emails. For this reason, a bounce handling account comes in handy.
How Does SuiteCRM Bounce Handling Mail Account Help You?
In SuiteCRM Bounce handling accounts are used along with campaigns to handle notifications when emails aren’t delivered. An administrator can only set these accounts. A bounce handling account can be set up for email campaigns only. The email addresses which are found to be unresponsive or where the campaign encounters an error are stored in the campaign status module.
- The Suite Bounce Handling Account, when created, will monitor the unread email folder to keep a tab on all the unanswered emails.
- If an email bounces or is not responded to, the bounce handler takes charge and notifies you.
The Different Reasons an Email Can Bounce
An email can bounce back for many reasons which contain hard bounce and soft bounce. The SuiteCRM Bounce Handling Account will notify you where it encounters a hard bounce or a soft bounce.
- A hard bounce is when the recipient’s email account is invalid, or it has been shut down.
- On the other hand, a soft bounce is when the inbox of the receiver is full, the server experienced an issue while sending the email or the size of the email was too large for the recipient to receive.
How Does SuiteCRM Bounce Handling Account Solve this Problem?
The bounce account simply creates a separate mailbox to receive information about emails that have bounced. SuiteCRM lets you manage this useful feature by entering details about the bounce domain, bounce host and several other fields. When you open a bounce mailbox, it will show you a list of all the emails that were not delivered.
You also know why the email wasn’t sent in the bounce mailbox folder. So, with a Bounce Handling Account, you can manage and resend your undelivered emails if the email address is valid. SuiteCRM Bounce Handling Account works wonders when used in a campaign.
Things to Note About a SuiteCRM Bounce Handling Account
SuiteCRM bounce handling account is very useful. However, it can be confusing to create a bounce handling account. But, with SuiteCRM the whole process becomes simple. Although, a bounce handling account can only be created if you have administrator level access for security reasons. Everyone can avail the benefits of a bounce handling account for free. You must simply add the bounce handling account in the email campaign, enter the details and you will be good to go.
SuiteCRM makes the management of customer and business relationships easy and quick. It is an improved and upgraded version of its previous model, SugarCRM.
Unlike other open source applications, SuiteCRM offers rapid customer care for its users. It also updates the application regularly to fix any errors or bugs that are being faced by its users. It is the best open source customer relationship management software, and a reliable alternative to other proprietary CRM applications.