SuiteCRM offers a wide range of benefits, most of which related to closing more sales and attracting more customers. But how exactly does its functionality help your customer relationships improve? Let’s check this out:
It automates vital sales operations
The core value of SuiteCRM is that it automates daily sales tasks, converts web visitors into hot leads, imports prospects from external sources and parties including trade shows, direct emails, and seminar. Once imported into the system, leads are matched with the appropriate sales agents and converted into buyer’s sooner than you could ever imagine. Most of the sales operations in SuiteCRM are single-click ones and can be customized to meet the specific needs of your business.
SuiteCRM also allows you to manage customer accounts, such as: monitor all accounts from a shared database; view them across products, locations, account, and status; and track their purchase history for cross-selling or upsell opportunities. Likewise, you can accurately forecast revenue, establish/assign/edit sales quotas, identify individual/team performance, measure forecast accuracy, and create customizable forecast reports and dashboards.
Gives access to important data in real time
SuiteCRM offers a handy Opportunity Tracking tool allows you to see where your customer is in the sales cycle, which is the deal’s size, contact history, and competitor profile to help you craft more fitting messages. Access these data in the easy, accurate Dynamic Reports & Dashboards.
SuiteCRM also lets you identify and target inactive leads with historical data to realign your customer messaging. The Business Card View, for instance, allows you to quickly access all pertinent customer information in one window without the need to scroll or search. The Notes Section displays the time and content of past conversations for a more personal and logical communication. Sooner than you think, relationships will be streamlined, and you will be able to make smarter and more profitable business decision.
Makes maximal use of social media
Like it or not, most of our customers nowadays are coming from Twitter and Facebook pages, which is why it is essential to have a CRM that can link them to our products/services. SuiteCRM, for instances, follows their behaviors and categorizes them as leads and contacts, so that you could connect with them and send them invitations to give your work a look.
Allows you to go mobile
SuiteCRM has a special, dedicated Mobile Application Developed by Fynsis Softlabs for Android and iOS users which helps stay in control of customers even while on the go. You can control their actions, access sales records, or send invitations directly from your mobile device.
It is integrated with Google Apps
SuiteCRM is excellently connected to a number of Google Apps, including the essential Docs, Gmail, Calendar, Contacts, and Tasks. You can also use it in synergy with other SuiteCRM plugins like SuiteCRM Xero Accounting Plugin without even changing your account.