All the features required to Boost Sales, Optimize Marketing and Increase Customer Satisfaction.
Customer Relationship Management does not only mean knowing your customers inside and out but being able to anticipate their needs. Whether you’re looking for a sales CRM, or marketing CRM, or something in between, our CRM tools will help put your businesses on the path to success.
Accounts and Contacts Management:
SuiteCRM gives you complete control over the way you manage your customers. With its comprehensive but easy-to-use interface, you can view & manage all of your accounts, customer interactions, & information in one place. SuiteCRM will also automatically sync and update customer profiles, merge accounts, and associated customer information across multiple channels, meaning you won’t have to deal with duplicate information.
Leads and Opportunities Management:
Capturing and nurturing prospects through your sales process, converting them into leads, and closing opportunities are some of the most important activities for product sales and marketing teams. Leads and opportunities management tools in SuiteCRM help gather detailed information across all stages of the sales funnel so you can forecast pipelines and ensure sales and marketing goals are on track.
360° View of Your Customer:
SuiteCRM lets you capture data from every customer interaction, including products views, email responses, support tickets, and more. In addition, everything is tracked across multiple touchpoints, such as online B2B and B2C stores, social channels, POS systems, and email campaigns, giving you a holistic 360° view of your customers.
Sales and Marketing Performance Dashboards:
SuiteCRM dashboards drive strategic actions by giving you a comprehensive insight into business performance and KPIs. Sales CRM and marketing CRM features include configurable dashboards that can track performance in segmented campaigns, email marketing conversions, and opportunity close rates, to name a few.
Campaign records in SuiteCRM are used to define general details of the marketing activity and monitor its flow and results. Therefore, you can also include any amount of Email Campaigns and Tracking Website records into one Campaign and get the full picture to evaluate the campaign efficiency.
To know more about Opensource SuiteCRM, combine sales & marketing automation