Top Features to Compare SuiteCRM vs SugarCRM for your Business

By March 17, 2019 January 2nd, 2020 SuiteCRM

Did you know SugarCRM is the base behind SuiteCRM? Both of these CRM applications are currently dominating the world of open source CRM applications. At the same time, they are giving a tough competition to their proprietary competitors. So, open source, in this case, does not mean you will have to compromise on quality.

The CRM Pioneers

SugarCRM was founded in 2004, since then it has only progressed. Currently, it is the best CRM option for your organization. SugarCRM has been known for offering custom and generalized solutions for your CRM needs. How can SuiteCRM not be just as good? After all, it was developed from SugarCRM. SuiteCRM has all the features of SugarCRM and that is not all, it has many characteristic features itself.

Both SuiteCRM and SugarCRM provide services to their customers which are innovative. There is a constant debate among CRM users as to which is best between SuiteCRM and SugarCRM. The answer that would settle this debate is that they are both equally usable.

SuiteCRM vs SugarCRM

Both the CRM platforms have got a lot of attention from CRM users worldwide. They have their own following among CRM users. SuiteCRM is a derivative of SugarCRM so generally, it has all of the features that SugarCRM offers. With those features, it also has additional and modified features. So, some users consider it as an advantage and say that SuiteCRM is better.

However, SugarCRM has more experience in providing CRM solutions to its customers. This is an advantage that makes you lean towards SugarCRM as being better. These CRM applications have been popular among users since they have been made public.

SugarCRM the Best?

SugarCRM is currently the number one open source CRM application. However, that does not mean that SuiteCRM comes next. SuiteCRM is second to none. It is as compatible as SugarCRM but in terms of experience, SugarCRM is superior. Therefore, there is no definite answer for which is best between SuiteCRM and SugarCRM.

On the Bases of Convenience

The CRM applications, SuiteCRM and SugarCRM, both have many advantages which outweigh some features of the other. But if convenience is the attribute on which we are comparing them, SugarCRM has to be it. It is not because SuiteCRM is difficult to use. It is only because SugarCRM has been around much longer than SuiteCRM. So, at this time, if the question is which is user-friendly between SuiteCRM and SugarCRM, you have your answer.

3 Comparison Attributes

There are many features which can be compared between the two CRM applications. Some of them are discussed here.

  1. Themes- SugarCRM has many themes to offer. However, SuiteCRM has more themes and you can also experiment with several font colors.
  2. Cost- SugarCRM has a SugarCRM Community Edition which is free for its users. SuiteCRM has an on-site version which is free for its customers. However, they both have paid versions too. So, when you compare those, SugarCRM charges a bit more than SugarCRM.
  3. Data Handling- Both these CRM applications are excellent at handling your data. Even when you are switching from SugarCRM to the newer version SuiteCRM, you will not be facing any difficulties. They manage data effortlessly.

All About the Perspective

The only thing that stands in between you and the best CRM experience is your viewpoint. If you find one of the CRM applications, SuiteCRM or SugarCRM, better than the other, you can freely choose the one you prefer. Preference is after all more important. If you go for the option which others consider better, you might not be satisfied. And what is the point in getting a CRM application for your organization if you are not satisfied, right?

To sum it all up, if you want to know which is user-friendly between SuiteCRM or SugarCRM, it is SugarCRM based on the expertise parameter. And if you wish to know which is best between SuiteCRM and SugarCRM, it will be SuiteCRM. Because after they introduced a developed version in the form of SuiteCRM, the developers of SugarCRM have not come up with many updates. So, the odds are 50-50 in favor of both these trusted and popular CRM applications.

Nasir Khan - CRM Author

Nasir Khan - CRM Author

Deployed robust sales, marketing and customer support automation systems and implemented industry best practices/processes across verticals such as BFSI, Manufacturing, Real Estate, IT, ITES, eCommerce, Education etc.,

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