As an entrepreneur, you understand the importance of using mobile CRM. It increases sales, customer satisfaction and improves data quality and employee performance.
Top Methods to Improve Employee Engagement with SuiteCRM Mobile App.
You can very well go ahead and ask them to install the CRM app on their mobiles or devices provided by you. But that doesn’t guarantee that they are ready to accept it!
Also, they may not be able to use the app which fails the whole purpose of introducing it.
How to get your Employees Ready for Mobile CRM App?
Today we will tell you how you can create acceptance for your mobile CRM and increase Employee Engagement Mobile CRM.
Call a Meeting
Before you launch your CRM app, call all the people together who will be using it. Tell them your plan to launch a mobile extension and communicate its benefits to both the company and them.
You can also ask for their opinions on what they want the app to have. If you are developing your mobile CRM solution from scratch you can include those features if they are feasible.
Even readymade solutions can be customized to an extent depending on your needs.
Top Methods to Improve Employee Engagement with SuiteCRM Mobile – Make it Familiar
Your employees must be using some resources like a company website or software to do their work. When you develop your CRM app, keep it consistent with those resources.
What we mean is keep the colour scheme, fonts and other design elements in your app same as your website. The employees will get a sense of familiarity making the solution more acceptable to them.
Give a Demo
The best way to engage your employees is to give them a live demo of the mobile CRM app. If your app is in the development process you can conduct the demo with the wireframe or app prototype.
Let your employees use the app to get a hang of it. You can also utilize the demo session to teach them how to use the app and the important functions.
Ask for Feedback
You should collect feedback from your employees about their experience of using the app. Your expectations may not be the same as the people who are using it daily for their work.
Enquire the areas that need improvement and anything they have to offer to improve the whole experience. You can work with your CRM developer or provider to address the concerns accordingly.
Your employees will be ultimately using mobile CRM and you should ensure that they fully accept it and learn to use it.